Refunds and cancellation
What happens when a club cancels, and when we refund.
Last updated 10 September 2026
The trial
Every club starts on a trial with no card required. If you do not subscribe when it ends, the account simply stops taking new entries — nothing is charged.
Cancelling
A club can cancel at any time from its subscription settings in the app, or by writing to hello@clubync.com. Cancellation stops the next renewal. Access continues until the end of the term already paid for.
Refunds
Monthly subscriptions are not refunded for a part-used month.
Annual subscriptions may be refunded on a pro-rata basis for whole unused months if you cancel within [REFUND WINDOW] of the charge. [CONFIRM THIS IS THE POLICY YOU WANT BEFORE LAUNCH.]
Where we have charged in error, or a payment has been taken twice, we refund it in full. Tell us and we will fix it without argument.
How a refund reaches you
Approved refunds are issued through Razorpay to the original payment method. Razorpay typically settles within 5 to 7 working days; the time it takes to appear depends on your bank.
Payments a club collects from its members
Clubync records the payments a club collects, but the money is the club's and so is the decision to refund it. If you are a member wanting a refund on your membership, ask your club — we cannot reverse a payment on their behalf.
Getting your records out
Whether or not a refund applies, a cancelled club keeps read access to its own members, attendance and payment history so it can export them.