Question 1

What happens when the internet goes down mid-session?

Accepted Answer

The front desk keeps checking members in. Each check-in is written to the phone's own database and marked queued, and the queue replays in order once the connection returns. The one thing the app will not do is pretend a queued entry is already synced — it stays labelled queued until the backend confirms it. Payments are the exception: those need a live connection, because a payment nobody can verify is worse than a payment that has to wait.

Question 2

We have 1,200 names on our books but only 150 train regularly. Which plan is that?

Accepted Answer

Neither of those numbers. Plans count members whose membership has not expired — the active figure the owner dashboard already shows beside the total. If 1,200 people have ever joined and 280 hold a current membership, that is Growth. Members who lapsed, who never paid, or who are still waiting for approval are not counted. Attendance does not change the figure either: someone who paid for the year and skips a month is still a current member, because the club is still managing them.

Question 3

Whose data is it?

Accepted Answer

The club's. Members, attendance and payment records belong to the club that collected them. You can export them, and if you stop paying, the club keeps read access to its own history rather than losing it.

Question 4

How do members sign in if they don't have email?

Accepted Answer

They don't need one. Sign-in is an SMS OTP to the member's phone number. There is no password to reset and nothing for the front desk to look up.

Question 5

We still take a lot of cash. Does that work?

Accepted Answer

Yes. The owner records a cash payment and it lands in the same ledger as an online one, so collections, dues and the payment mix stay accurate. Nothing forces a member online.

Question 6

How long does it take to get a club running?

Accepted Answer

The club, its plans and its staff can be set up in an afternoon. Importing an existing member list is the part that takes real time, and how long depends on what shape your current records are in — we help with that.

Question 7

What does Clubync not do yet?

Accepted Answer

There is no class or trainer scheduling, no diet or workout plans, no biometric hardware integration, and no web dashboard — Clubync is a mobile app today. We would rather say that plainly than have you find out in month two.

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